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Return & Refund Policy

Refund Policy for SCODS (Smart COD Solutions)

At SCODS, your satisfaction is our priority. We strive to deliver quality products with exceptional service. However, if you are not entirely satisfied with your purchase, we’re here to help.

Eligibility for Refunds

You may request a refund under the following conditions:

  1. The product delivered is damaged, defective, or significantly different from the description.
  2. You cancel your order before it is dispatched.
  3. The product fails to arrive due to verified delivery errors.

Non-Refundable Situations

Refunds are not applicable in the following cases:

  1. Change of mind after the order has been shipped.
  2. Product returned without original packaging or with visible signs of use.
  3. Digital products or services including but not limited to our subscription to our services that have been accessed/downloaded.

Refund Process

To initiate a refund:

  1. Contact us at smartcodsolutionsofficial@gmail.com within 7 days of receiving your product.
  2. Provide your order ID, details of the issue, and any relevant photos and videos (if applicable).
  3. 3.Once approved, refunds will be processed to your original payment method within 7–10 business days.

Late or Missing Refunds

If you haven’t received a refund within the stated period:

  1. First, check your bank account or contact your credit/debit card issuer.
  2. Then contact us at smartcodsolutionsofficial@gmail.com for further assistance.

Return Policy for SCODS (Smart COD Solutions)

We understand that sometimes products may not meet your expectations. Our Return Policy ensures a smooth and hassle-free experience.

Return Conditions

You may return a product if:

  1. It was delivered damaged or defective.
  2. You received the wrong product.
  3. It is unused, in original condition, and returned within 7 days of delivery.

To be eligible, returned items must:

  1. Be in their original packaging
  2. Include all accessories and documentation
  3. Be accompanied by proof of purchase

Return Process

  1. Email smartcodsolutionsofficial@gmail.com with your order details and reason for return.
  2. Our team will confirm eligibility and share return instructions.
  3. Ship the product back to the provided address (return shipping costs may apply unless the item was defective or incorrectly shipped).

Exceptions

We do not accept returns for:

  1. Products marked as "Final Sale" or "Non-Returnable"
  2. Items damaged due to misuse or neglect
  3. Perishable or personalized items

Exchange Option

In eligible cases, you may request a replacement instead of a refund. Exchanges are subject to product availability.

Need Help?

For any concerns regarding returns or refunds, feel free to reach out:

Email: smartcodsolutionsofficial@gmail.com

Contact Number: +91-8822831261